Refund policy

At Luvora by Areeba, customer satisfaction is our priority. Please read our return policy carefully.

1. Eligibility for Return

We offer a 7-day return policy from the date of delivery. To be eligible, the item must be unworn, unwashed, unused, and in its original packaging with all tags intact.
You’ll also need the receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned if the reason is "change of mind":

* Earrings, Jhumkas, and Tops

* Items marked as Final Sale or purchased during promotional offers

* Items without a valid unboxing video proof for damage claims

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at shopifyme520@gmail.com with:

* Your Order Number

* A clear unboxing video and photos of the defect

Upon verification, we will arrange a free replacement or full refund.

4. Refund Process

Once the returned item is received and inspected, your refund will be initiated within 48-72 business hours.

* For Prepaid orders: Refund to original payment method

* For Cash on Delivery (COD) orders: Refund via bank transfer / JazzCash / Easypaisa

Shipping charges are non-refundable.

5. Exchange Policy

Exchanges are subject to stock availability. One exchange per order is permitted. The customer will be responsible for the return shipping charges for exchanges based on preference.

For any assistance, please email us at shopifyme520@gmail.com

**Luvora by Areeba**

Lahore, Pakistan